Her experience includes:
Building and leading a multidisciplinary CX organization of roughly 50 people, including five Senior Manager direct reports
Leading across UX research, design strategy, innovation, Design Operations, and Voice of Customer
Shaping experience strategy across an estimated $200 million technology portfolio
Building and scaling distributed teams across the United States, Serbia, and India
Working across Product, Engineering, Technology, Operations, Marketing, Analytics, Strategy, Sales, and executive leadership
Translating customer and operational evidence into roadmaps, investment priorities, and strategic decisions
Leading through organizational growth, transformation, and post-acquisition integration
Her work spans enterprise technology, B2B and consumer commerce, healthcare, financial services, education, and complex organizational environments.
Where Stephanie works best
The hardest experience problems rarely belong to one function.
They sit between functions.
They emerge when ownership is unclear, research is disconnected from decisions, teams operate with competing assumptions, or organizational structures have not kept pace with the work.
Stephanie works in that space.
Her advisory work spans UX and CX operating models, organizational design, research integration, Product/Design/Engineering alignment, governance, Design System adoption, capability development, and transformation.
She is particularly effective when the challenge crosses organizational boundaries and there is no obvious playbook.
Her approach is practical and context-specific: understand the system, identify the points of friction, clarify the decisions that matter, and help leaders build an approach that can work inside the organization they actually have.
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Leadership & transition coaching
Stephanie also maintains a selective private coaching practice for experienced professionals and leaders navigating meaningful change.
This work is distinct from advisory consulting.
In advisory engagements, clients are seeking Stephanie’s professional judgment, experience, and perspective. In coaching, the client remains the expert in their own life and work.
Coaching provides structured space to examine assumptions, strengthen judgment, navigate communication challenges, and make consequential decisions with greater clarity.
Stephanie is a National Board Certified Health & Wellness Coach, NBC-HWC, with formal training in coaching psychology, behavior change, and lifestyle medicine.
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Start a conversation
If your organization is working through a consequential UX, CX, or experience-organization challenge, I welcome a conversation about what is happening and whether I can be useful.
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If you are an experienced professional or leader considering coaching, you can learn more about the coaching practice here.
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